Analisis Kualitas Pelayanan di PT Sinar Alkasa Sejahtera, Medan

Authors

  • Nurjafa Liaufaldi Akademi Keuangan dan Perbankan ICM Cantrika Mitra
  • Reni Reni Sekolah Tinggi Ilmu Manajemen Sukma

DOI:

https://doi.org/10.56473/bisma.v2i3.81

Abstract

Tujuan penelitian ini untuk menganalisis Kualitas Pelayanan di PT Sinar Alkasa Sejahtera, Medan. Penelitian ini menggunakan metode penelitian kualitatif dengan menggunakan data primer purposive sampling dengan melakukan wawancara kepada pelanggan. Hasil penelitian menunjukkan bahwa pelayanan yang diberikan perusahaan sesuai dengan keinginan pelanggan. Sales dapat menyampaikan aspirasi pelanggan dan dapat bekerja sama dengan baik. pelanggan masih mengeluhkan tentang indikator yang masih membuat pelanggan kurang puas dengan pelayananya. Indikaor tersebut adalah kehandalan karyawan dinilai kurang konsisten. Hal ini membuat konsumen kurang puas dengan pelayananya.

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References

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Published

2022-05-31

How to Cite

Liaufaldi, N., & Reni, R. (2022). Analisis Kualitas Pelayanan di PT Sinar Alkasa Sejahtera, Medan. BISMA Cendekia, 2(3), 146–150. https://doi.org/10.56473/bisma.v2i3.81

Issue

Vol. 2 No. 3 (2022): BISMA Cendekia - Mei 2022

Section

Article

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Copyright (c) 2022 Nurjafa Liaufaldi, Reni Reni

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